Ordering Policies
Please read this page in its entirety before placing an order with Jordet’s Homemade Delights.
When you are ready to inquire about ordering from Jordet’s Homemade Delights, complete the appropriate Order Inquiry Form.
Contacting Chef Dr. Gidget
Chef Dr. Gidget checks messages and emails after 2:00 PM on Tuesday through Friday. When possible, calls received during baking hours will be answered. Otherwise, Chef Dr. Gidget will respond to voicemails, social media messages, and emails at designated times.
A response is not guaranteed on the same day a message, email, or text is received. Chef Dr. Gidget reserves the right to respond at her convenience within 3 business days of receiving a message.
Please allow up to 3 business days for a return call or reply to messages, emails, or texts. Chef Dr. Gidget will return all calls, voicemails, and text messages in the order they are received. Thank you for understanding!
Order Inquiries
Jordet’s Homemade Delights prefers a minimum of 3-weeks notice for all order inquiries. Responses to inquiries will be completed within three (3) business days of the request. An inquiry does not guarantee your order is accepted, as availability is limited.
Inquiries for custom cakes or custom decorated sugar cookies with less than seven (7) days’ notice will not be accepted.
Contractual Agreement
Your signature or payment on your invoice or contract establishes a legally binding agreement between you and Jordet’s Homemade Delights, LLC. Jordet’s Homemade Delights, LLC reserves the right to decline to provide our goods or services to a customer.
Licensed Items
Due to Federal Copyright Laws, the use of licensed characters, copyrighted materials, trademarks, or logos is prohibited without the express written consent from the owner of the intellectual property. Therefore, Jordet’s Homemade Delights does not create licensed items. However, other options are available, including designs that fit your theme more generically, adding purchased licensed items to the product.
Licensed items can be purchased by you, the customer, or Jordet’s Homemade Delights. If purchased by you, the item can be given to Chef Dr. Gidget so that she can add it to your purchased product or added by you after pick-up. If you choose to add it yourself, Jordet’s Homemade Delights is not responsible for any damage to the cake. If Jordet’s Homemade Delights purchases the licensed item, the cost will be added to your order, and Chef Dr. Gidget will add the item to your purchased product.
Securing Your Date
A 50% deposit is required to hold and confirm all orders. The remaining balance is due three (3) days before the scheduled pick-up date.
For orders placed and accepted within seven (7) days, the full amount is due upon receipt of the invoice.
Although details of your order may be discussed, if you do not pay the 50% deposit, your order is NOT confirmed nor added to my calendar. Should someone else book the same date and pay the 50% deposit, your order is null and void. You must communicate with Chef Dr. Gidget should there be an issue making your payment. Otherwise, you run the risk of losing availability.
Alterations or Special Requests
All details for your order must be agreed upon before an invoice is sent. Details of the order are included in your invoice. Any discrepancies or changes should be discussed and corrected before paying your deposit.
Any changes to the order size, style, flavors, design, or decorations must be submitted and approved at least ten (10) days prior to your scheduled pick-up. Any change requested after that date are not guaranteed and may be subject to additional charges. In the instance that last minute changes are made, a minimum $25 Rush Change Fee will apply. This fee compensates for the time and materials used for your order and the change requested.
Cancellations
Once your deposit is received, you are added to Chef Dr. Gidget’s schedule. Should you need to cancel your order, the deposit is not refunded. However, Jordet’s Homemade Delights has the right to give store credit if the cancellation is made before any product preparations have begun.
Pick-Ups
Pick-up date and time MUST be scheduled at the time of ordering. Pick-up times are Tuesday through Friday from 9:00 AM – 5:00 PM CST and Saturday from 9:00 AM – 12:00 PM CST unless other arrangements are scheduled in advance.
Orders for pick-up on Sunday, Monday, or a holiday can sometimes be accommodated but will incur a $25 service fee.
If you cannot make your scheduled time, please call 850-400-4283 in advance to reschedule. If you do not call in advance to reschedule your pick-up time, Jordet’s Homemade Delights cannot guarantee availability for pick-up.
When you or your designee picks up your order, it is considered “Accepted.” Accepted means that you, the client (or your designated party), has looked at the item and is satisfied with it. You are liable for any damage, accident, or mishap that may occur once the cake is accepted and released into your care. Jordet’s Homemade Delights is not liable for any damage that may occur thereafter.
It is strongly advised that you appropriately prepare your vehicle for transportation of your purchased product(s). See the Pick-Ups section of our Disclaimers for more information.
Order Discrepancies & Complaints
Any discrepancy with your payment or order should be immediately brought to the attention of Jordet’s Homemade Delights. Please text or call Chef Dr. Gidget at 850-400-4283 as soon as the discrepancy is discovered so that she can instruct you on next steps. For product discrepancies and complaints, a picture and explanation of the issues are required so that an appropriate and prompt resolution can be made.
For information on refunds, please read the Refund section of our Terms & Conditions.
Contact Information
For any questions or concerns regarding Jordet’s Homemade Delights’ Ordering Policies, please contact us through our Contact Form, by emailing jordetshomemadedelights@gmail.com, or by calling or texting 850-400-4283.
All sales are final after payment & pick-up!
Thank you for choosing Jordet’s Homemade Delights. We appreciate your business and look forward to serving you!